|Working my Last Nerve
||[Oct. 21st, 2004|11:27 am]
Feel free to skip this. My head is ready to explode and this is my way of venting about things.
Today I get called into my boss's office asking me how I handle the property billing for our San Juan reservations office. I printed out the SOP that I wrote in December of last year and walked into his office. Note: The SOP was approved by my boss and his boss.
So I sit down and we start discussing it. I show him exactly what I do with the billing for San Juan and even showed him where I updated the SOP to reflect a change they made a few months ago.
He asked me how I handled the calls the San Juan transfers to us? I told him that since we cannot identify which property the call came from, that the calls were not billed and that the reservations booked from those calls were charged at the standard rate.
His response was that I should have been charging for the calls and billing the reservations at the discounted rate. He wanted to know why I havent been doing it that way.
My response was that at no time was I given direction that I was to do the billing that way. I was only told that I should bill the properties for any reservations that the San Juan office books. Nothing was ever discussed regarding San Juan transferring calls that they could not handle to the office here in Dallas.
He then proceeds to get up and shut his door. Starts telling me how I need to start following procedures when I do things and that I am going to have to explain all of this to his boss.
I told him that I was following a SOP that he and Chris approved and that I have received no documentation that it should be changed. I also told him that I was never told that I was doing it incorrect, either.
He said "Well, I guess I need to check everything that you do from now on to make sure you are doing it correctly."
By this time I am pissed. Each month before I send the billing to our accounting department, I give him a copy of it and have him review it. I have him initial the copy and file it away. When I mentioned this fact, he said that he supposes that he needs to look at it more closely.
I am so over this job. If I could afford it, I would have walked out of the office today. But, I need the income right now. My only hope right now is to be one of the ones that gets laid off, but since my position is a specialized one, I doubt if I would be that lucky.
Just really fed up with this place right now